Personal Computers

Microsoft Unveils Power-Packed Surface Book 2

Microsoft on Tuesday launched the Surface Book 2, positioning it as the laptop of the future. The device is powerful enough for the next wave of computing, characterized by mixed reality, artificial intelligence, machine learning and immersive gaming, said Microsoft Devices Corporate Vice President Panos Panay. Integration between the Surface Book 2 and the Adobe Creative Cloud has been improved.

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Exclusives

Helpshift VP Tushar Makhija: Not All Customers Will Help You Make Money

“As services are getting more and more mobile, service needs to get mobile as well,” said Helpshift VP Tushar Makhija. “If you look at customer service over the last 10 to 15 years, first it was all about average handling time. If you grew quickly as a business, you needed to stack up a call center. The next five to six years were all about self-service, so technology started building up.”

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