Word comes down from on high that this company will be installing video surveillance systems in dozens of its remote warehouses, reports an IT manager pilot fish on the inside.

"The director of operations decided we needed video surveillance in order to monitor the warehouses in real time," fish says. "The ability to review video at our corporate office was key to the project.

"Then he signed a contract to start installing these systems with a national vendor without first consulting with IT."

That results in a series of unexpected phone calls to fish from installers, who need him to drop everything and help them by configuring firewalls, providing them with static IP addresses and then trying to test their systems.

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