This pilot fish’s job at a large government agency includes an important but occasional task: logging into a system at another large government agency every few months.

And that shouldn’t be aggravating, but it is. “For a long time, I was getting frustrated because it seemed like I could never remember my password,” says fish. “It seemed like no matter how may times I wrote it down, it wouldn’t work the next time I tried to log in.

“I would try to log in, I would be told my password was invalid, and so I’d create a new one. Once I submitted the updated password, I was logged in and could go about my business. Then, three months later, I’d have to repeat the process.”

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