IT pilot fish discovers he’s been locked out of the online system that lets him check his credit-card balance and make payments — and it’s the second time that’s happened in three months.

“I was pretty sure I entered the right password, but the message said I was locked out for three hours,” fish says. “I tried again in three hours, and again the next day, but I got the same message.

“So I dialed the help number they displayed on the screen. Turns out it’s their general customer service number, but I managed to wade through to a live rep.”

Which doesn’t actually help much. Rep tells fish that once an account is locked this way, the only solution is to re-register the account. Would you like me to walk you through that precess? rep asks.

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