For most businesses, IT has traditionally operated separately from the rest of the business — employees knew to submit a ticket when something wasn’t working, but for the most part, IT worked behind the scenes.

Now, technology is in the hands of every employee, which means IT can no longer control all the hardware, software and apps coming through the door. With more departments relying on technology, it will require more collaboration with IT to help find the best products and to educate workers on security risks.

But this demand for collaboration has also caused a shift in the skills employers value in IT workers. Businesses are looking to hire candidates with soft skills, who are “versatile and willing to collaborate with each other to solve problems as a team, rather than as individual experts,” says Patric Palm, CEO and co-founder of Favro, a company that offers project management and collaboration tools.

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